The best password manager?
The systems reviewed are currently the top performing password management systems on the market. Determining the best password management system
is dependent on your unique needs. Dashlane
is a great solution for personal use and small teams but its administration console isn’t as comprehensive as the offerings from PassPortal
In terms of customer support, we left this off the table because it varies greatly depending on which plan you subscribe to (most password management systems offer free, personal, family and business packages). As a general rule, all the free and single user plans, offer a fairly poor level of customer support. There is no phone or chat service if you run into difficulty. Instead users need to rely on online forums for answers or contact the company via email, which can take up to 2 days to receive a response.
That said, the business-based plans offer much better customer service. 1Password and LastPass enterprise plans give you access to a dedicated account manager to answer any queries. Similarly, Dashlane will provide you with a customer success manager once you exceed 50 users. PassPortal is designed for business rather than personal use, so regardless of how small or large you are, you will have a dedicated administrator who is contactable 24/7.
For a more thorough review of each password management system that we investigated please read our individual reviews on the PassPortal
password manager systems.