Pricing

Estimate

  1. A quick capture of resources for a new or existing client ONLY on technology works if details like location, job pictures and a scope of works is given by a client.
  2. An Estimate covers the costings for one or more services that are listed on the Ryve website.
  3. An Estimate is only a rough guide of resources and works required, as stated by our in-house specialists only.
  4. An Estimate cannot be given if works require external parties like contractors. Ryve cannot and will not represent or estimate the costings of third-party companies.
  5. An Estimate is not to be interpreted as a formal quote, or a binding promise of works and is instead intending to give a client an idea of what to expect and why, to build trust, confidence, and transparency in how Ryve differentiates from its competitors, by providing value first.
  6. If additional resources are needed, then Ryve will advise that a quote with an onsite inspection is required to be completed.
  7. An Estimate can be given in price matching purposes, but Ryve will advise that a quote with an onsite inspection is required to be completed.
  1. A brief email stating the price range for works.
  2. Ryve will only spend a maximum of 5-15 minutes on creating an estimate for a client, using the internal collective knowledge of our team of specialists.
  3. A range of hours either onsite or off-site it would take Ryve to complete works
  4. Depending on the complexity of works, a brief pros, cons and important things assist the client in helping make a decision on the works that have been estimated.
  5. The typical turn around for an estimate is 3-5 business days depending on its urgency, scale, and current capacity of Ryve resources to attend to it.
  6. A recommendation of the next steps to either secure a quote

Quote

  1. Ryve offers two types of quotes to clients: a Quote done with an onsite inspection and remote Quotes.
  2. Ryve charges for all quotes that require an onsite inspection or visit. The minimum charge is $300 which includes a Service Call charge and up to 1 hour of a technician’s time. Any further resources over an hour, or expenses related to the visit like parking fees etc will be included in the invoice we sent the client to cover the resources of completing an onsite inspection.
  3. Ryve may on occasion offer a free remote Quote only if a Ryve technician has recently visited the site or is familiar with the site and its restrictions.
  4. A Quote breakdown with an onsite inspection will not be emailed to the client unless the onsite quote is paid for in full and received by Ryve. This is because Ryve resources have already been allocated to undertake and complete a quote with an onsite inspection
  1. A Quote done with an onsite inspection is recommended if a scope of works has many variables, like existing cabling, hardware, devices or software, or the infrastructure will need to be assessed in terms of how it may contribute to the technology issues the client is looking to have resolved.
  2. A Quote done with an onsite inspection provides a client with an accurate assessment of works.
  3. A remote Quote will only be recommended if one of our technicians have has recently visited the site or is familiar with the site and its restrictions, to accurately be able to quote works for a client.
  4. If construction, renovations, or a lengthy period of time has happened since a technician’s last visit to site, Ryve will recommend to the client to book a Quote with an onsite inspection to be done again.
  5. A remote Quote will not include a Service Call charge.
  1. A Quote done with an onsite inspection is a minimum charge of $300 which includes a Service Call charge and up to 1 hour of a technician’s time. Any further resources over an hour, or expenses related to the visit like parking fees etc will be included in the invoice we sent the client to cover the resources of completing an onsite inspection.
  2. A Quote done with an onsite inspection can be paid for in full before arrival or collected by EFT after an onsite inspection is completed.
  3. If further time is required onsite to complete an inspection, and exceeds the allocated resources of $300 incl GST, then the technician will advise the new price before proceeding and spending any further time onsite completing the inspection and the quote.
  4. Once an onsite inspection is completed and paid for in full, a Quote is either issued in one of two forms: (a) A breakdown of major parts, miscellaneous parts, and a labour package price to complete, organise and schedule the works, or (b) a more concisely in an all-inclusive pricing package.
  5. If a job requires onsite works, one or more Service Call charges may apply. A Service Call charge is applied for each onsite visit and not per job. This covers resources such as petrol, tolls, insurances, and technician’s time driving to and from a site.
  6. A quote breakdown will not be emailed to the client unless the onsite quote is paid for in full and received by Ryve.
  7. The typical turn around for a quote is 3-5 business days depending on its urgency, scale, and current capacity of Ryve resources to attend to it.
  8. A Ryve Quote expires 30 days after it is issued to a client. Any time after that, a quote will need to be assessed and resent to the client. If any works or modifications that would directly affect the hardware, software, miscellaneous parts, labour or programming that were outlined in the original quote, the client must inform Ryve, and Ryve will assess on a case-by-case basis if a Quote will need to be done with an onsite inspection.
  1. Ryve will take every measure possible to discuss with the client before sending one of our technicians out to site, so that any urgent repairs or troubleshooting can be attempted or completed whilst the technician is there. If further works are needed, or if specially ordered parts are required to be purchased to complete these works, our technicians communicate clearly and efficiently with clients of these expectations.
  2. Ryve anticipates the needs and wants of their clients by proactively communicating with clients to resolve their technology issues to be completed in the least amount of site visits. Our admin staff work alongside our field technicians to pick and pack additional hardware in vans before an onsite visit is booked, so that our technicians can be agile and resolve issues on the spot when they are onsite.
  3. Ryve do not charge per hour for our technician’s time. Ryve instead charges a set package rate. This covers the labour, installation, programming, sourcing parts, picking, packing, scheduling, and organising resources to be able to complete the works thoroughly, on time and to a high quality.
Ryve will price match on a case-by-case basis and only if the quote given is itemised with sufficient detail like brand, product code, product description and price. We aim to go over and above for new and existing clients who request price matching, but we have found many other companies will either do one or more of the following:
  1. quote inferior products that will poorly meet the scope of works or expectations of the client,
  2. quote cheaper or imported hardware that will not be compatible with existing hardware and technology onsite,
  3. lower quality products from a known brand that will not serve the purpose needed,
  4. quote products that are cheaper but have long term maintenance costs that the client is unaware of,
  5. not quote items like cabling that is required for the hardware quoted as it is classified as ‘additional items’,
  6. not consider the infrastructure where works are to be completed. If incorrect or incompatible cabling, wiring or hardware is existing onsite, then the quote needs to reflect those additional items for the technology outcomes to be met.
 
Ryve aims to instead inform and educate a client based on their individual needs, scope and expectations. We approach each client with transparency by following the process of providing either an Estimate or Quote.
  1. We value our client’s time and our time and resources to assist with technology issues.
  2. We guarantee quality outcomes with each onsite inspection or visit.
  3. Our approach builds and reinforces trust between Ryve and our clients
  4. Charging an all-inclusive package rate for labour simplifies quoting for the client. As a company, Ryve has found that the packaged set price covers the number of resources we spend on a job, for both the onsite work our technicians do and the offsite work our admin staff do to organise the ordering, purchasing of parts, unpacking, and allocation of parts as well as customer communications.
  5. Charging an all-inclusive package rate for parts and hardware simplifies quoting for the client. As a company, Ryve has found that the packaged set price covers not only the major parts that are required for the job, but also miscellaneous cabeling, fittings, patches etc. This ensures that any works completed are also neatly put away and presentable. Itemising all these miscellaneous items and fittings, provide little benefit to the client.

Invoice

  1. Ryve invoices for all works where Ryve resources have been allocated and spent on works that the client has engaged Ryve for their services.
  2. Ryve offers two types of invoices to clients: a full invoice or a partial invoice.
  3. Partial invoices are issued if works entail hardware that exceed 30% of the entire job and exceed a total cost of $1000.
  1. A partial invoice is calculated at 50% of the total works that have been invoiced and must be paid for in full and received by Ryve, before any further Ryve resources are allocated to the job.
  2. Once the payment for an invoice has been received our Ryve team will contact the client with an expected time of arrival for hardware and parts to our warehouse. This is because we source multiple different parts from different suppliers across Australia to coordinate their arrival at our warehouse for collection and allocation to a specific job.
  3. A Ryve Invoice is either issued in one of two forms: (a) A breakdown of major parts, miscellaneous parts, and a labour package price to complete, organise and schedule the works, or (b) a more concisely in an all-inclusive pricing package.
  4. If a job requires onsite works, one or more Service Call charges may apply. A Service Call charge is applied for each onsite visit and not per job. This covers resources such as petrol, tolls, insurances, and technician’s time driving to and from a site.
  5. If it is found that the actual works for a Ryve job exceeds what has been quoted or invoiced, the client will be informed the difference. This may include additional labour required to troubleshoot technology works or programming onsite due to unforeseen events or circumstances that directly relate to the works being undertaken onsite.
  6. The typical turn around for an Invoice is 1-3 business days depending on its urgency, scale, and current capacity of Ryve resources to attend to it.
  7. Invoices are due after 30 days of being invoice.
  8. Upon completion of works payment for any outstanding monies that have been invoiced is due immediately unless otherwise pre-arranged in writing.
  9. The listed Billing Contact for a Ryve job will be contacted by Ryve either via email, SMS or phone call for any outstanding amounts.
  10. Commercial clients are expected to provide a PO at the start of the job to be added to the invoice. This ensures that documentation can correctly be tracked between both Ryve and the commercial client.
  11.  Any variations after an Invoice is emailed to a client will be charged to the client.
  1. A partial invoice guarantees a job booking to go ahead and enables our Ryve parts team to source and purchase parts from our suppliers up front.
  2. Due to supply chain limitations, the accessibility, ordering and delivery of parts.
  3. Charging an all-inclusive package rate for labour simplifies invoicing for the client. As a company, Ryve has found that the packaged set price covers the number of resources we spend on a job, for both the onsite work our technicians do and the offsite work our admin staff do to organise the ordering, purchasing of parts, unpacking, and allocation of parts as well as customer communications.
  4. Charging an all-inclusive package rate for parts and hardware simplifies invoicing for the client. As a company, Ryve has found that the packaged set price covers not only the major parts that are required for the job, but also miscellaneous cabeling, fittings, patches etc. This ensures that any works completed are also neatly put away and presentable. Itemising all these miscellaneous items and fittings, provide little benefit to the client.
  5. Ryve technician’s aim to get each job done efficiently and quickly. Sometimes our technician’s complete works earlier than the scheduled time frame. This is typically because our team have everything well organised and know exactly what needs to be done for each client. To achieve this, it requires additional time that is not seen by the client onsite. Ryve has found that a packaged set price covers the number or resources we spend on works, for both the onsite work our technicians do, and the admin work our staff contribute to each job. Ryve will not negotiate to reduce the labour package price that is set for this reason, because this is factored into the price.

Disclaimers

  1. All works Ryve undertakes is to be done between 0730-1630 Monday to Friday, except Public Holidays.
  2. All service and installation works carry a 3 Year Warranty against faulty workmanship and materials for passive components. Active components are covered by a 1 Year Warranty only in accordance with the manufacturer’s warranty.
  3. Any refurbished items used in installation works carry a 3 Month Warranty. All refurbished items used in any works Ryve undertakes are thoroughly checked and tested by our specialists prior to being used onsite.
  4. Any refurbished parts will be noted on the Invoice as refurbished and used during stock shortages or if the client is looking to reduce costs.
  5. Any works undertaken by Ryve that requires programming and or configuration is subject to assessment. Ryve technicians aim to resolve technology concerns within the allocated scheduled time frame of jobs and aim to leave a site when these concerns are resolved. If further programming or IT support is required, a second visit may be required which will be charged in addition to the initial works. This is because additional resources will be needed to resolve client concerns.
  6. If any technology is modified or tampered with by the client or external parties after Ryve has completed works at a client site, then a further onsite visit will be charged. This is because additional resources will be needed to resolve client concerns.