Business IT Support

Outcome based Business IT Support. Many say it, we deliver it. Our highly skilled and future thinking IT experts are always looking for ways to have a real impact for your business using technology. We deliver both Helpdesk IT Support and Onsite IT Support to busy Melbourne businesses. Ryve have designed IT Service Plans that provide a number of default inclusions that we know provide short and long term value for businesses of up to 200 staff.

The Ryve IT Support Difference

We aim to develop a true partnership with our clients. The first 90-day milestone is critical to ensure a successful relationship develops. That is why we don’t charge anything for onboarding or for the initial audit provided by one of our Senior IT Consultants. We want to gather as much knowledge as possible to support you from day one like we’ve been supporting you for years. 

90 day money back guarantee

Yep, you read that correctly. 100% of the money invoiced for a Managed IT Service plan is returned to you if you’re not happy with your change in the first 90 days. We’ll cover the costs of Office 365, Advanced Endpoint Security, Office 365 Backup and all the other associated costs. All documentation from our system can be exported to a PDF with the click of a button to be provided to another IT company. 

We understand that a change of IT providers is huge. We want to take the risk out of your decision to move, and you can be sure we will be working hard to deliver on our promise!

 

What are the benefits of Managed IT Services?

  1. reduce risk

    Every investment your business makes carries some risk. Economic conditions, government regulations, and technology are constantly evolving – it can be hard to keep up! When you engage our Managed IT Service you reduce a lot of this risk. Your risk is managed by industry experts who have specialist knowledge in areas such as compliance and security.

  2. level the playing field

    Larger companies usually have dedicated internal support services with a team of full-time IT professionals. Small businesses cannot afford that luxury on their own. By engaging our Managed IT Service, you gain the expertise and insight from a team of IT professionals – just like a larger company. This can help level the playing field between you and your competition.

  3. predictable spending

    Our Managed IT Service agreements, come in a range of packaged options that are customised for each client to maximise the value for your investment. This ensures that the required services are available and that the service provided aligns with your business needs.

  4. proactive IT support

    When you outsource to our Managed IT Service, you are not just engaging the highly skilled IT professionals, but also the tools and systems that they develop.  We are continuously improving our systems to streamline IT maintenance and automate mundane and repetitive tasks – such as patching for the latest security vulnerability. 

  5. new technology

    We see a lot of new technology every day. We’re always seeking the next big thing that will advantage our clients, and we love to share that with you. However, we are also able to implement new technology systems right away, saving you time and money.

  6. stay focused on your business

    Most small businesses have limited resources, and the time burden of researching a complex IT situation that you may have is time better spent elsewhere. Well supported IT has become a fantastic enabler for small businesses to run efficiently and get more done.

Try our IT Support calculator!

Get in touch with one of our solutions experts

The experts at Ryve would be happy to help you work out the best solution for your situation.

  • Design & Plan
  • Supply
  • Installation
  • Training

Seamless Technology Experience.

Ryve IT Proven Process
The Ryve IT Proven Process

Want to know how much it costs?

Check out our Managed IT Services agreement calculator
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Why Ryve?

Can't recommend these guys enough. Great customer service. The technician that came out genuinely cared about addressing our problem including explaining to us how they were able to fix it. Very happy customers. Would highly recommend Ryve, their attention to detail is impressive. Very happy customers.
Alexandra Walker
I was impressed by Ryan’s work ethic and his attention to detail. Ryve employees are some clever people who all appear to share Ryan’s dedication. I know they are all kept up to date with the latest information via training courses and product launches. No job appears too hard for Ryan and his team. If you're excited by the magnificent world of technology, I’m pleased to be able to recommend Ryve as the people you need to call.
Tim Miller
In this day and age where customer service is becoming non existent....Ryan and his team go above and beyond. They’re highly knowledgeable, extremely competent, honest , unbelievably tidy and think outside the square.....all this at a very fair price with no hidden extras! I can’t recommend Ryan and his team highly enough. With Melbourne roads now often at a gridlock, Ryan even has a tracking service to keep you informed of their arrival. Thanks Ryan
Cherie Cork
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Support Plan Overview

RyveBasic

High value, low cost protection for your endpoint devices
  • Proactive 24x7x365 Endpoint Monitoring and Alerting
  • Hardware and Software Inventory
  • IT Asset Management
  • Microsoft and Third Party Application Patching
  • Monthly Performance Reporting
  • Advanced Endpoint Security

RyveRemote

Full remote only support for your small business
  • Proactive 24x7x365 Endpoint Monitoring and Alerting
  • Hardware and Software Inventory
  • IT Asset Management
  • Microsoft and Third Party Application Patching
  • Monthly Performance Reporting
  • Advanced Endpoint Security
  • Vendor Management
  • Unlimited Business hours Phone & Remote helpdesk support
  • Managed Service Level Agreement
  • Security Awareness Training
  • Office 365 Business Essentials license
  • Office 365 Backup for Email and Documents

RyveManage​

Complete IT support where Ryve manage the risk​
  • Proactive 24x7x365 Endpoint Monitoring and Alerting
  • Hardware and Software Inventory
  • IT Asset Management
  • Microsoft and Third Party Application Patching
  • Monthly Performance Reporting
  • Advanced Endpoint Security
  • Vendor Management
  • Unlimited Business hours Phone & Remote helpdesk support
  • Managed Service Level Agreement
  • Security Awareness Training
  • Office 365 Business Essentials license
  • Office 365 Backup for Email and Documents
  • Unlimited Business hours Onsite helpdesk support
  • Scheduled monthly onsite visit
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Vendors that help us deliver the Ryve Business IT Support

A comprehensive technology partner that helps Ryve run our critical business functions, including: service desk ticketing, remote monitoring, backup and disaster recovery solutions.

Cybersecurity Evolved. Next-gen security solutions provided from the Cloud to protect endpoints and email from modern cyber security threats.

By far the biggest technology vendor on the planet, Microsoft are a key strategic partner. Almost all clients utilise Office 365 to power their business.

Ubiquiti has taken the network world by storm, providing simple but highly effective networking products that are amazing value for money.

Ensuring that we securely have all our clients passwords and documentation at our fingertips is critical. We use PassPortal to manage all client knowledge.