Business IT Support
Allow us to manage all your IT needs so you can focus on what you do best – running your business.
What is a Managed IT Service?
We won’t confuse you with technical jargon or disappoint you with mixed results. Ryve’s Managed IT Service is outcome-focused, with highly skilled IT experts delivering clear IT solutions that have a real impact on your business. Typically, a Managed IT Service contract is a fixed price agreement that is tailored to deliver specific business outcomes to meet your needs.
reduce risk
Every investment your business makes carries some risk. Economic conditions, government regulations, and technology are constantly evolving – it can be hard to keep up! When you engage our Managed IT Service you reduce a lot of this risk. Your risk is managed by industry experts who have specialist knowledge in areas such as compliance and security.level the playing field
Larger companies usually have dedicated internal support services with a team of full-time IT professionals. Small businesses cannot afford that luxury on their own. By engaging our Managed IT Service, you gain the expertise and insight from a team of IT professionals – just like a larger company. This can help level the playing field between you and your competition.predictable spending
Our Managed IT Service agreements, come in a range of packaged options that are customised for each client to maximise the value for your investment. This ensures that the required services are available and that the service provided aligns with your business needs.proactive solutions
When you outsource to our Managed IT Service, you are not just engaging the highly skilled IT professionals, but also the tools and systems that they develop. We are continuously improving our systems to streamline IT maintenance and automate mundane and repetitive tasks– such as patching.new technology
We see a lot of new technology every day. We’re always seeking the next big thing that will advantage our clients, and we love to share that with you. However, we are also able to implement new technology systems right away, saving you time and money.stay focused on your business
Most small businesses have limited resources, and the time burden of researching a complex IT situation that you may have is time better spent elsewhere. Well supported IT has become a fantastic enabler for small businesses to run efficiently and get more done.
Why our Managed Service?
Ryve Managed IT Service differs from other providers. Ryve’s mission is to be known for providing the best customer service for Technology in Australia. Every decision we make, every client we serve, and every system we manage must be aligned to that mission. Ryve’s Managed IT Service – creating seamless technology experiences.
Help Desk
Entirely Australian based IT Support available 24/7 to keep your business running effectively, providing proactive and reactive support.
Onsite Support
We provide hands-on technical services across Australia for all technical issues the helpdesk cannot resolve.
Technology Strategy
Consistent, structured engagement ensure your IT strategy is in alignment with your business goals and the direction is clear.
Advanced Security
Security solution included with every package to protect against modern threats for your endpoints.
Staff Empowerment
Security Awareness Training, a self-service knowledge base and a team of patient IT Professionals that love to empower your team.
Included Cloud Software
We want you to be productive, so we include Microsoft licensing with our plans to give you the best operational experience.
Technology Roadmap
Consistency is the key, working towards a documented goal. Our technology roadmap isn’t a rigid step by step process, but it is a framework we’ve developed over the past 15 years providing technology solutions that always yields the best outcomes.
Endpoint & User Support
RyveBasic
High value, low cost protection for your endpoint devices-
Proactive 24x7x365 Endpoint Monitoring and Alerting
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Hardware and Software Inventory
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IT Asset Management
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Microsoft and Third Party Application Patching
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Monthly Performance Reporting
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Advanced Endpoint Security
RyveRemote
Full remote only support for your small business-
Proactive 24x7x365 Endpoint Monitoring and Alerting
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Hardware and Software Inventory
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IT Asset Management
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Microsoft and Third Party Application Patching
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Monthly Performance Reporting
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Advanced Endpoint Security
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Vendor Management
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Unlimited Business hours Phone & Remote helpdesk support
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Managed Service Level Agreement
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Security Awareness Training
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Office 365 Business Essentials license
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Office 365 Backup for Email and Documents
RyveManage
Complete IT support where Ryve manage the risk-
Proactive 24x7x365 Endpoint Monitoring and Alerting
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Hardware and Software Inventory
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IT Asset Management
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Microsoft and Third Party Application Patching
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Monthly Performance Reporting
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Advanced Endpoint Security
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Vendor Management
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Unlimited Business hours Phone & Remote helpdesk support
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Managed Service Level Agreement
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Security Awareness Training
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Office 365 Business Essentials license
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Office 365 Backup for Email and Documents
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Unlimited Business hours Onsite helpdesk support
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Scheduled monthly onsite visit
RyveCare
Strategic all inclusive Technology Solution-
Proactive 24x7x365 Endpoint Monitoring and Alerting
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Hardware and Software Inventory
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IT Asset Management
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Microsoft and Third Party Application Patching
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Monthly Performance Reporting
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Advanced Endpoint Security
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Vendor Management
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Unlimited Business hours Phone & Remote helpdesk support
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Managed Service Level Agreement
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Security Awareness Training
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Microsoft 365 Business license
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Office 365 Backup for Email and Documents
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Unlimited Business hours Onsite helpdesk support
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Scheduled monthly onsite visit
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Managed IT Security Services
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Basic IT Strategic Consulting
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End-user self-service password portal
All prices exclude GST. Advanced Endpoint, Office 365 and Microsoft 365 licensing are limited to one per user/device. Requires Server & Infrastructure Support monitoring per device.
Server & Infrastructure Support
Server Basic
Requires RyveBasic for Endpoints-
Proactive 24x7x365 Endpoint Monitoring and Alerting
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Hardware and Software Inventory
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IT Asset Management
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Microsoft and Third Party Application Patching
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Monthly Performance Reporting
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Advanced Endpoint Security
Server Remote
Requires RyveRemote for Endpoints-
Proactive 24x7x365 Endpoint Monitoring and Alerting
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Hardware and Software Inventory
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IT Asset Management
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Microsoft and Third Party Application Patching
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Monthly Performance Reporting
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Advanced Endpoint Security
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Vendor Management
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Unlimited Business hours Phone & Remote helpdesk support
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Managed Service Level Agreement
Server Premium
Requires RyveManage or RyveCare for Endpoints-
Proactive 24x7x365 Endpoint Monitoring and Alerting
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Hardware and Software Inventory
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IT Asset Management
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Microsoft and Third Party Application Patching
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Monthly Performance Reporting
-
Advanced Endpoint Security
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Vendor Management
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Unlimited Business hours Phone & Remote helpdesk support
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Managed Service Level Agreement
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Unlimited Business hours Onsite helpdesk support
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Advanced Infrastructure device monitoring
All prices exclude GST. Advanced Endpoint and Advanced Infrastructure device monitoring are limited to one per user/device. Requires Endpoint & User Support monitoring per device/user.