24×7 Business IT Support

24x7 Business IT Support

Outcome based IT Support. Many say it, we deliver it. Our highly skilled and future thinking IT experts are always looking for ways to have a real impact for your business using technology. We deliver both Helpdesk IT Support and Onsite IT Support based in Melbourne to businesses of all sizes. Ryve have designed IT Service Plans that provide a number of inclusions that we know provide short and long term value to maximise the ROI of your investment.

The Ryve IT Services Difference

We develop a true partnership with our clients. The first 90-day milestone is critical to ensure a successful relationship develops. That is why we don’t charge anything for onboarding or for the initial audit provided by one of our Senior IT Consultants. We want to gather as much knowledge as possible to support you from day one like we’ve been supporting you for years.

IT Support

90 day money back guarantee

Yep, you read that correctly. 100% of the money invoice is returned to you if you’re not happy with your change in the first 90 days. We’ll cover the costs of Office 365, Advanced Endpoint Security, Office 365 Backup and all the other associated costs if they are included in your agreement. All documentation from our system can be exported to a PDF with the click of a button to be provided to another IT company.

We understand that a change of IT providers is huge. We want to take the risk out of your decision to move, and you can be sure we will be working hard to deliver on our promise!

What are the benefits of Managed IT Services?

  1. reduce risk

    Every investment your business makes carries some risk. Economic conditions, government regulations, and technology are constantly evolving – it can be hard to keep up! When you engage our Managed IT Service you reduce a lot of this risk. Your risk is managed by industry experts who have specialist knowledge in areas such as compliance and security.

  2. level the playing field

    Larger companies usually have dedicated internal support services with a team of full-time IT professionals. Small businesses cannot afford that luxury on their own. By engaging our Managed IT Service, you gain the expertise and insight from a team of IT professionals – just like a larger company. This can help level the playing field between you and your competition.

  3. predictable spending

    Our Managed IT Service agreements, come in a range of packaged options that are customised for each client to maximise the value for your investment. This ensures that the required services are available and that the service provided aligns with your business needs.

  4. proactive IT support

    When you outsource to our Managed IT Service, you are not just engaging the highly skilled IT professionals, but also the tools and systems that they develop.  We are continuously improving our systems to streamline IT maintenance and automate mundane and repetitive tasks – such as patching for the latest security vulnerability. 

  5. new technology

    We see a lot of new technology every day. We’re always seeking the next big thing that will advantage our clients, and we love to share that with you. However, we are also able to implement new technology systems right away, saving you time and money.

  6. stay focused on your business

    Most small businesses have limited resources, and the time burden of researching a complex IT situation that you may have is time better spent elsewhere. Well supported IT has become a fantastic enabler for small businesses to run efficiently and get more done.

How do you want to engage?

Every business has different requirements and places different value on their IT relationship. We have developed simple to understand service plans that work with you throughout your businesses technology evolution.

Ryve Basic

Cover the bases and pay for support as you need it
$ 18 per device per month
  • Proactive 24x7x365 Endpoint Monitoring and Alerting
  • Hardware and Software Inventory
  • IT Asset Management
  • Microsoft and Third Party Application Patching
  • Monthly Performance Reporting
  • Advanced Endpoint Security
  • Support time purchased in blocks

Ryve Manage

Fixed price IT support for busy businesses
$ 100 per user per month
  • Proactive 24x7x365 Endpoint Monitoring and Alerting
  • Hardware and Software Inventory
  • IT Asset Management
  • Microsoft and Third Party Application Patching
  • Monthly Performance Reporting
  • Advanced Endpoint Security
  • Vendor Management
  • Unlimited Business hours Phone & Remote helpdesk support
  • Managed Service Level Agreement
  • Security Awareness Training
  • Microsoft 365 Business Basics license
  • Microsoft 365 Backup for Email and Documents

Ryve Outcome

True outcome based IT support
$ 180 per user per month
  • Proactive 24x7x365 Endpoint Monitoring and Alerting
  • Hardware and Software Inventory
  • IT Asset Management
  • Microsoft and Third Party Application Patching
  • Monthly Performance Reporting
  • Advanced Endpoint Security
  • Vendor Management
  • Unlimited Business hours Phone & Remote and Onsite helpdesk support
  • Managed Service Level Agreement
  • Security Awareness Training
  • Microsoft 365 Business Premium license
  • Microsoft 365 Backup for Email and Documents
  • Upgrade to Managed Firewall, Switch and Wireless network infrastructure
  • Backup 4G internet service
  • Automatic email branding
  • Password management for all staff
  • Technology Infrastructure Continuous Improvement - projects & consulting
Sharon Wright
Our Place
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Our company has recently appointed Ryve and they have totally changed our IT experience. Have to especially give a big shout out to Guy, who helped me so much yesterday - explaining everything in layman's terms and giving me fantastic advice. He was patient, knowledgeable and certainly went above and beyond to help me out - thanks heaps Guy!! 5 stars ++
Gary Ryan
Organisations That Matter
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Fantastic service - went way above what was expected to get my email system moved to the cloud after 13 years of running it from a single desktop. Ryan, Matt and Guy were all terrific - consistent level of service no matter who I worked with - thanks Ryve!
Christian Grzankowski
Pacific Hire
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Highly recommend these guys, they go above & beyond for customer service, their very friendly and easy to deal with, most of all they know their stuff.We changed IT companies about a year ago, best thing we did was moving to Ryve.
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Our IT Team

Vendors that help us deliver the Ryve Business IT Support

Datto

A comprehensive technology partner that helps Ryve run our critical business functions, including: service desk ticketing, remote monitoring, backup and disaster recovery solutions.

Sophos

Cybersecurity Evolved. Next-gen security solutions provided from the Cloud to protect endpoints and email from modern cyber security threats.

Microsoft

By far the biggest technology vendor on the planet, Microsoft are a key strategic partner. Almost all clients utilise Office 365 to power their business.

Ubiquiti

Ubiquiti has taken the network world by storm, providing simple but highly effective networking products that are amazing value for money.

Solarwinds

Ensuring that we securely have all our clients passwords and documentation at our fingertips is critical. We use PassPortal to manage all client knowledge.