24×7 Business IT Support

Technical issues can still arise despite careful planning, and it can be absolutely crippling when systems fail. Situations like this can make or break a business, which is why our team of highly-skilled and future-thinking IT experts are always ready to anticipate and respond to potential emergencies and provide the technological edge your business will need to thrive.

We deliver both outcomes-based Helpdesk and Onsite IT Support around Melbourne to businesses of all sizes. At Ryve, we’ve designed IT Service Plans with inclusions that we know can provide both short and long term value to maximise the ROI of your investment.

What problems do we solve for your business?

1. Responsiveness

Our typical call answer time is 9 seconds for the IT Helpdesk by someone based in Melbourne. As often as possible, it will be the person who will start the ticket and resolve the issue. We believe first call ticket resolution is best because it saves everyone time wasted calling back and finding a convenient time.

2. Solid Issue Resolution

Problems happen – that’s why you need IT support. Our team are not monitored for the number of tickets they have, how long they spend on them or anything else that leads to premature ticket closure or band-aid fixes. Customer satisfaction is number one.

3. Relationship

We want you to work with a single technician wherever possible. There is a certain amount of non-transferrable knowledge of your IT environment that leads to better outcomes. IT also ensures a great working relationship. We mitigate single point of failure by working as a tech team to define the IT framework for a customer, and heavily document bespoke aspects where applicable.

4. Commercials

Our price is lower than many competitors. We include a lot of things that you need to have to get the outcome that you want, so we don’t need to constantly up-sell customers throughout the life of our partnership. Our goal is to never charge any more than the agreed price from the beginning so we can focus on providing value.

5. Partnership

It is in our best interest to provide you with the best IT system possible, so we will always strive to ensure that your IT is an enabler and not just a necessary cost center. We are technologists first and are always looking at the latest and greatest that brings value to our customers.

6. No Compelling Events

One of the most common reasons that businesses leave their IT provider is a lack of confidence due to a compelling event. Data loss, extended downtime to a crucial business system, a hacked email account, or other similar instance. Our goal is simple – no P1s! No priority 1 tickets for our customers. 

7. Guarantee

We back our team to deliver on our promise. We offer a 90-day money back guarantee for all Managed IT Services contracts. We also have strong processes around our Service Level Agreements (SLAs) and financially back them with service credits for breaches.  

8. Focused on your Business

Most small businesses have limited resources, and the time burden of researching a complex IT situation that you may have is time better spent elsewhere. Well supported IT has become a fantastic enabler for small businesses to run efficiently and get more done.

Want to find out more?

How do you want to engage?

Every business has different requirements and places different value on their IT relationship. We have developed simple to understand service plans that work with you throughout your businesses technology evolution.

Ryve Basic

Cover the basics and pay for support as you need it
fixed per device price
  • Proactive 24x7x365 Endpoint Monitoring and Alerting
  • Hardware and Software Inventory
  • IT Asset Management
  • Common Application and OS Updates
  • Monthly Performance Reporting
  • Advanced Endpoint Security

Ryve Manage

Fixed price IT with Microsoft 365 included
fixed per user price
  • Everything in Ryve Basic and...
  • Unlimited Business hours Phone & Remote helpdesk support
  • Managed Service Level Agreement
  • Security Awareness Training
  • Microsoft 365 Business Basics license
  • Microsoft 365 Backup for Email and Documents

Ryve Outcome

Simple pricing, everything included
fixed per user price
  • Everything in Ryve Manage and...
  • Microsoft 365 Business Premium license
  • Microsoft 365 Backup for Email and Documents
  • Upgraded Firewall and Network Switches
  • Upgraded WiFi Network Hardware
  • Backup 4G internet
  • Automatic email signatures
  • Password manager for staff
  • IT Continuous Improvement Plan
  • Projects, training and consulting

What our customers have to say

Ryve
5.0
Based on 18 reviews
powered by Google
Amit Aggarwal
Amit Aggarwal
05:09 08 Jul 20
Excellent service, I strongly recommend all the team at RYVE IT. Very pleased.
Matthew Green
Matthew Green
05:09 01 Jul 20
Contacted Ryan for Ryve for a purchase of a home entertainment system, he was able to provide advice on the speakers I... would require to meet my requirements and also connected the whole system through the wifi.His customer service skills and knowledge is refreshing as he addressed my needs and ensured I had a great experience.read more
Renee Haoust
Renee Haoust
02:32 26 Jun 20
Brendan and his team were , fantastic!! From the moment I contacted them their professionalism and response rate was... second to none. Not often do you find a trade company that will get back to you promptly, not overcharge and genuinely care about your job and wanting to do their very best to help you. Reliable and honest. Thank you!read more
Juliet Davis
Juliet Davis
03:43 13 Jun 20
I would be happy to recommend RYVE. We had NBN connections to go into two properties. We called Telstra and were... advised it would be up to three weeks for installation. So we called RYVE and they were able to get the NBN hooked up within a week. The deal was cheaper than what we would have got through Telstra, as Telstra said we had to pay for a landline, but RYVE were able to get us connected without one. So the deal we got was so much cheaper. RYVE were responsive to our needs, arrived on time, were professional in our home, and we would recommend them for your electrical needs.read more
Sharon Wright
Sharon Wright
00:02 01 May 20
Our company has recently appointed Ryve and they have totally changed our IT experience. Have to especially give a big... shout out to Guy, who helped me so much yesterday - explaining everything in layman's terms and giving me fantastic advice. He was patient, knowledgeable and certainly went above and beyond to help me out - thanks heaps Guy!! 5 stars ++read more
Gary Ryan
Gary Ryan
09:24 05 Mar 20
Fantastic service - went way above what was expected to get my email system moved to the cloud after 13 years of... running it from a single desktop. Ryan, Matt and Guy were all terrific - consistent level of service no matter who I worked with - thanks Ryve!read more
Miranda Lewis
Miranda Lewis
03:33 07 Feb 20
We first met Ryan when he wired our new build in 2008 and was contracted in by an audio visual company. We were so... impressed by his knowledge, professionalism and attention to detail that we were keen to keep his details for future projects, and were delighted when he established Ryve. Ryan and his team have continued to provide a professional service with trustworthy advice. His customer service and responsiveness is exceptional. The addition of the remote service has been fantastic and saved us several headaches! I recommend Ryve unreservedly.read more
Christian Grzankowski
Christian Grzankowski
12:51 13 Sep 19
Highly recommend these guys, they go above & beyond for customer service, their very friendly and easy to deal with,... most of all they know their stuff. We changed IT companies about a year ago, best thing we did was moving to Ryve.read more
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Our IT Team

Vendors that help us deliver the Ryve Business IT Support

Datto Professional Partner

Datto

A comprehensive technology partner that helps Ryve run our critical business functions, including: service desk ticketing, remote monitoring, backup and disaster recovery solutions.

Sophos

Cybersecurity Evolved. Next-gen security solutions provided from the Cloud to protect endpoints and email from modern cyber security threats.

Microsoft Partner

Microsoft

By far the biggest technology vendor on the planet, Microsoft are a key strategic partner. Almost all clients utilise Office 365 to power their business.

Ubiquiti-UniFi

Ubiquiti

Ubiquiti has taken the network world by storm, providing simple but highly effective networking products that are amazing value for money.

Solarwinds

Solarwinds

Ensuring that we securely have all our clients passwords and documentation at our fingertips is critical. We use PassPortal to manage all client knowledge.