5 Steps to Diagnose a slow NBN issue

Do you have slow NBN speed? Our routine life will be rendered impossible without a reliable internet connection of good speed.

More than ever with the current coronavirus pandemic, the speed of your home internet is critical to ensure you can work or learn efficiently, and wind down at the end of the day with your favourite streaming service.

Are you suffering due to slow internet speed? An unreliable internet connection makes each minute of internet usage a terrible experience. We understand your problem and want to resolve your issue efficiently.

NBN is Australia’s answer to the old, slow ADSL internet of that provides fast-paced, reliable internet.

How to diagnose the NBN internet speed?

There can be several possible causes for slow NBN internet connections. Are you worried about how to diagnose the speed issue of your NBN? We are here to provide you with five simple tips that help you to identify the speed issue of NBN.

Here are the five steps of identifying a potentially slow NBN:

1.     Check the Plan Speed

Do you know the speed of your plan? If not, then confirming this should be the starting point. There are four different ranks of the basic NBN speed that vary from 12Mbps to 100Mbps. While the plan of 12Mbps is cheaper, it provides basic evening speed. A 12Mbps plan provides internet speed roughly equal to an old connection connectivity that NBN is replacing!

Depending on your requirements and if you want better performance, you should opt for a plan with speed greater than this basic plan. Talk to your internet provider regarding the available options, and you are sure to find something that will improve the situation. The ISP customer service should be able to help you select the right plan for your needs.

2.     Run a speed test for a baseline – upload, download and response time

Have you tested the internet speed of your NBN device? Running a speed test can help you understand the performance baseline and assist in diagnosing larger problems.

You may simply need to run a speed test on several devices to confirm whether the underlying issue is with the device or the internet connection.

Your upload and download speed are important, but the response time is also critical as it measures how quickly each request is reaching the internet resource. Once you have determined that the issue is not with the device, and internet speed is the cause, you can move to the next step to resolve your speed issues.

3.     Test with the cable plugged in

The simple yet effective way to recognize a speed issue is to hook up your device with a network cable and perform an internet speed test. If your connection becomes significantly faster, then your NBN device is working properly. If not, then there is a problem in your device that is causing the speed problems.

Have you heard the recent advertising by the NBN on radio and online? The NBN is facing huge public backlash due to poor performance and the high cost of the rollout. They are asking people to check their WiFi equipment and make sure there is a strong signal. It is reflecting poorly on the NBN brand enough for them to put together a set of troubleshooting tips: https://www.nbnco.com.au/learn/optimisation/wi-fi

4.     Reboot your router

Have you tried turning it on and off again?

Sometimes, rebooting your router can fix your internet connection problem. Simply turn off the router and then turn it on again – possibly, this will resolve your connection and speed problem.

However, if the speed remains the same after rebooting, then most likely there is a problem in your NBN device. You might need an upgrade or simply need a replacement for your modem. 

5.     Call Ryve for a free over-the-phone review of your internet setup

Are you looking for a solution to your problem? Your solution is just one call away. Contact Ryve now; with our seamless technology experiences, we can perform a internet review over the phone at no cost to help resolve your issues. The highest level of customer service is our priority. If the solution cannot be resolved over the phone, we will send one of our technicians to resolve your issue straight away.

So, what are you waiting for? Get rid of all your connection problems and speed issues – give Ryve a call now to enjoy reliable internet connection with the best speed.